Join the City of Raleigh's award-winning GIS team in the Information Technology Department! We’re seeking a dedicated GIS Analyst to support and enhance critical systems like Computer-Aided Dispatch (CAD). As a key member of the Enterprise GIS team, you’ll focus on ensuring high-quality spatial data management, contributing directly to public safety and emergency services through innovative GIS solutions. This is an opportunity to work in a collaborative environment on impactful projects, leveraging advanced GIS tools and techniques to support Raleigh's reputation as a city of innovation and quality of life. 

About You
You’re an experienced GIS professional with a passion for public safety and data accuracy. You excel in managing complex datasets, automating workflows, and solving problems in real-time environments. You thrive in collaborative settings and enjoy building and fostering relationships across teams to achieve shared goals. With your technical expertise and commitment to quality, you’re ready to make a meaningful impact on the community. 

About Us
The Information Technology Department is at the forefront of the City’s innovation efforts. Recognized for groundbreaking initiatives that enhance civic engagement, the department proudly hold awards that showcase our commitment to serving our community with the most recent including: 

• 2024 Recipient of Smart 20 Award, Smart Cities 
• 2024 Smart Cities of North America Award, IDC Government Insights 
• 2024 Climate Action: Land Use and Equity Award, Raleigh Environmental Awards 
• 2024 Civic Interaction & Public Trust Award, Tyler Technologies, Inc. 
• 2024 Enterprise GIS Award, Esri 
• 2024 City Information Technology Enterprise Infrastructure & Operations division awarded the Best of North Carolina Technology Award, North Carolina Digital Government

The IT team collaborates with academic institutions and other local governments to spearhead progressive projects that not only improve the quality of life in Raleigh but also pave the way towards a vibrant digital future. IT is dedicated to ensuring smooth operations for City services and safeguarding critical data. 

City IT constantly seeks innovative and cost-effective solutions that empower City departments to better serve our community. The department is passionate about offering training opportunities on the latest information tools and software, as well as delivering exceptional customer service to meet the technology needs of City employees and service community.

• Manage and maintain GIS data to ensure accuracy, reliability, and timeliness for the Computer-Aided Dispatch (CAD) system. 
• Develop and execute data processing workflows to support critical public safety operations.
• Collaborate with Emergency Dispatch and other city departments to gather business requirements and ensure GIS data meets operational needs. 
• Maintain up-to-date metadata. 
• Use automation tools to streamline data workflows and improve efficiency. 
• Ensure adherence to data quality management frameworks, with a focus on public safety applications.

Education and Experience
Bachelor's Degree in information technology, geography, geographical information systems or directly related field and two years of professional level GIS programming, analysis, data management and/or cartographic products.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications

• Geographic Information Systems Professional (GISP) or Esri Certification. 
• Familiarity with CAD system integration and real-time data workflows. 
• Experience with RDBMS spatial data management, REST web services, and ETL processes.
• Knowledge of Python scripting for data automation and ETL processes.

Knowledge, Skills and Abilities

• Proficiency with GIS tools, including Desktop GIS and ArcGIS Online. 
• Expertise in data processing, automation, and quality assurance for public safety applications.
• In-depth understanding of GIS data modeling and quality management. 
• Strong problem-solving and critical-thinking skills, especially in high-stakes environments like emergency dispatch. 
• Ability to communicate technical concepts effectively to both technical and non-technical audiences. 
• Commitment to fostering collaboration and building strong cross-departmental relationships.