Knoxville-Knox County Planning is looking for a motivated individual to join our team of dedicated, community-oriented professionals. As a Planning and Addressing Specialist you will work in a fast-paced environment as part of a team focused on assigning and maintaining property addresses, coordinating information with Knox County Emergency Communications District (911) and U.S. Postal Service (USPS) partners, managing data, and serving customers.

Our priority is finding the right person who will thrive on our team. This is a detail-oriented and complex position that will challenge your organizational, communication, research and data entry skills. This position will require the ability to manage multiple priorities, perform recurring and non-recurring assignments and handle frequent interruptions. The successful candidate will have excellent customer service skills to comfortably and calmly deal with the public, developers, partners and elected and appointed officials.

A regular day in this position might involve using GIS to input new streets and addresses, helping customers at the agency’s front counter, by phone or email to certify existing addresses, coordinating with property owners and partner agencies to resolve address and street name discrepancies, reviewing subdivision plats and development plans for potential addressing problems, approving street names, and assisting with applications for street name changes. 

Our workplace is modern and equipped with the latest hardware and software to help you be a successful contributor. You will work in a vibrant, growing, transitioning downtown setting and live in a community with abundant, world-class natural amenities, a major research university, and wealth of outdoor and urban activities, southern history, and national events for cycling, mountain-biking, fishing, and other pursuits. Worksite training and formal education are available to help you expand your skills and remain current in the field's best practices.

Work-life balance is understood, appreciated, and valued.

Typical job duties include:

• Assigning new addresses or changing addresses to conform with adopted regulations
• Researching street name and address discrepancies
• Inputting address points, street centerlines, and their corresponding attributes in GIS
• Reviewing street and subdivision names, plats, and development plans for conformance with addressing guidelines and preparing written comments when applicable
• Assisting the public at the customer service counter processing applications, forms, and payments
• Notifying property owners of address problems or reassignments
• Partnering with internal departments to share information
• Responding to inquiries from contractors, developers, surveyors, engineers, architects, property owners, and the public in person, over the phone, and by email

Skills we are looking for:

• Positive attitude and dedication to customer service
• High level of personal accountability
• Well organized and committed to accuracy and timeliness
• Ability to work effectively as part of a team
• Excellent communication, both oral and written
• Attention to detail with the ability to see the big picture
• Desire to research unique problems
• Ability to work in a fast-paced environment
• Interest in government work related to property

Minimum qualifications:

• One to two years of increasingly responsible experience providing customer service at a public counter or office that provides planning, construction, land surveying, architecture, engineering, or similar services.
• Associate’s degree in planning, urban studies, geography, GIS, civil engineering, environmental science, or a related field.
• Successful completion of at least six credit-hours of post-secondary coursework in GIS.

Preferred qualifications:

• Bachelor’s degree in planning, urban studies, geography, GIS, environmental science, or related field.
• One year of experience operating in an ESRI environment
• One to two years of experience working with addressing systems, E911 services, subdivision plats and regulations, or land development review.
• Successful completion of post-secondary coursework in GIS beyond the minimum requirement.

Starting salary and benefits:
$50,000 +

Starting salary is commensurate with experience

Our benefits package includes medical, dental, and vision coverage, life insurance, retirement with employer match, 13 paid holidays, family leave and accrued annual and sick leave.